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Last updated: 18 April 2026

1. Introduction

  • This Privacy Policy explains how JEM's Bar Co. (“we”, “us”, or “our”) collects, uses, and protects your personal data when you interact with us, including through our website (www.jemsbar.co.uk), email, telephone, and social media platforms.

  • We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

  • JEM's Bar Co., 14 St Lukes Avenue, Maidstone, Kent, ME14 5AN, is the data controller responsible for your personal data.

2. How we collect your data

We collect personal data in the following ways:

  • When you complete forms on our website (e.g. enquiry or booking forms)

  • When you contact us via email

  • When you call or message us by phone

  • When you contact us via social media platforms (e.g. Instagram, Facebook)

  • When you book our services or request a quote

3. Types of personal data we collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Address and event location details

  • Details about your enquiry, booking, or event requirements

We may also collect limited technical data when you use our website, such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the website

4. Cookies and tracking technologies

We use cookies and similar technologies to improve your experience on our website and to analyse how it is used. For detailed information about the cookies we use, including the types of cookies and how to manage them, please see our Cookie Policy here.

5. How we use your personal data

We use your personal data for the following purposes:

  • To respond to enquiries and provide quotes

  • To manage and fulfil bookings and services

  • To communicate with you about your event or request

  • To improve our website and services

  • To send marketing communications (where you have opted in)

6. Lawful basis for processing

We process your personal data under the following lawful bases:

  • Contract: to provide services you have requested or booked

  • Legitimate interests: to respond to enquiries and improve our services

  • Consent: for marketing communications (you can withdraw this at any time)

  • Legal obligation: to comply with legal and regulatory requirements

7. Sharing your personal data

We do not sell your personal data. We may share your data with:

  • Service providers (e.g. website hosting, email providers)

  • Professional advisors (e.g. accountants, legal advisors)

  • Business partners where necessary to deliver services

  • Authorities where required by law

If you contact us via social media, your data may also be processed by the relevant platform under their own privacy policies.

8. Data retention

We retain personal data only for as long as necessary:

  • Enquiries: up to 12 months after last contact

  • Booking and financial records: up to 6 years (for legal and tax purposes)

  • Marketing data: until you withdraw consent

9. International data transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

10. Data security

We take appropriate technical and organisational measures to protect your personal data, including secure systems, restricted access, and safe handling practices.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your data protection rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

12. Marketing communications

If you have opted in to receive marketing, we may send you updates, offers, or information about our services.

You can opt out at any time by:

  • Clicking “unsubscribe” in emails (if applicable)

  • Contacting us directly

13. Children’s data

Our services are not directed at individuals under 18, and we do not knowingly collect personal data from children.

14. Third-Party links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

15. Changes to this privacy policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

16. Contact us

If you have any questions or wish to exercise your data rights, please contact us:

Email: jemsbar.co@gmail.com

PRIVACY POLICY

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